Shipping Policy

At LUNETHY, we believe your jewelry should arrive with care, wherever you are in the world. That’s why we are pleased to offer FREE WORLDWIDE SHIPPING ON ALL ORDERS, with no minimum purchase required.

Order Processing

Once your order has been placed, please allow 1–3 business days for our team to process, carefully prepare, and package your items before shipment.

During holidays, promotional events, new collection launches, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Delivery times may vary depending on your destination, local postal services, customs processing, and circumstances outside of our control.

Typical estimated delivery times are:

• United States: 7–12 business days
• Canada: 8–15 business days
• United Kingdom & Europe: 7–15 business days
• Australia & New Zealand: 8–15 business days
• Other International Destinations: 10–20 business days

Please note that these delivery times are estimates and do not include order processing time. Delivery dates cannot be guaranteed.

Free Worldwide Shipping

LUNETHY provides FREE STANDARD SHIPPING WORLDWIDE ON ALL ORDERS.

There is no minimum order value required to qualify for free shipping.

Wherever you are, our goal is to make discovering and receiving your favorite LUNETHY pieces simple and effortless.

Order Tracking

When tracking is available for your shipment, your tracking number will be included in your shipping confirmation email.

Please allow a short period after receiving your shipping confirmation for the carrier's tracking system to update and display your shipment information.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any such charges are determined by local customs authorities and, where applicable, are the responsibility of the customer.

Customs processing may occasionally result in delivery delays beyond our estimated shipping times.

Incorrect or Incomplete Shipping Information

Please carefully review your name, shipping address, postal code, and other delivery information before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

LUNETHY is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer at checkout.

Lost, Delayed or Undelivered Packages

If your order appears to be significantly delayed or you experience an issue with your delivery, please contact our customer support team.

We will review the available tracking information and work with you to determine the appropriate next steps.

Please note that delays caused by customs authorities, postal services, carriers, severe weather, or other circumstances outside our reasonable control may occasionally occur.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Trade Name: LUNETHY — Made to Glow With You
Email: admin@lunethy.com
Phone: 0418 637 557
Physical Address: 86 Bennett Street, West Ryde NSW 2114, Australia

Our customer support team will be happy to assist you with any questions regarding your LUNETHY order.

LUNETHY
Made to Glow With You