LUNETHY
Frequently Asked Questions
Everything you need to know about your LUNETHY order, shipping, returns, jewelry care and more.
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01
Orders
Please contact us as soon as possible after placing your order. We will do our best to make changes before the order enters processing or has been shipped.
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
If your order has not yet been processed, please contact our customer care team as soon as possible. Once an order has shipped, we may not be able to update the delivery address.
02
Shipping
Yes. LUNETHY offers free worldwide shipping on all orders.
Delivery times vary depending on your location. Once your order has been dispatched, you will receive tracking information by email.
Once your order is shipped, we will send you a shipping confirmation email containing your tracking details.
Yes. LUNETHY ships to customers in many countries worldwide. Available destinations will be shown during checkout.
03
Returns & Exchanges
If you are not completely satisfied with your purchase, please contact our customer care team within the return period stated in our return policy.
Please contact our customer care team with your order details. We will guide you through the available exchange options.
Once an approved return has been received and inspected, your refund will be processed. Processing time may vary depending on your payment provider.
04
Jewelry Care
Store your jewelry in a clean, dry place and avoid direct contact with harsh chemicals, perfumes and cleaning products. Gently wipe your pieces with a soft cloth after wearing.
Many LUNETHY pieces are designed for everyday styling. For the longest-lasting finish, we recommend treating each piece with care and storing it properly when not in use.
We recommend keeping each piece separately in a jewelry pouch or box to reduce scratching and help preserve its appearance.
05
Payment
Available payment methods are displayed securely at checkout and may vary depending on your country or region.
Payments are processed through secure payment providers. LUNETHY does not store your full payment card information.
06
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